Your opinion is important to us. We encourage you to contact us if you have any questions or comments.
Call 1-800-395-1113 to speak to a client account representative. Please have your contract number and Social Security number handy. Our client account representatives are available to take your calls Monday to Friday, (excluding holidays) from 8 a.m. to 8 p.m. (ET).
Send your questions and/or comments to MyNY401k@jhancock.com
Make sure to add MyNY401k@jhancock.com to your address book so our response is not treated as junk mail.
More information on how to obtain secure access to your account.
For more information on other John Hancock products, visit johnhancocknewyork.com.
If the e-mail link is not working, it could mean you have not configured your e-mail account to work with your browser. Access your browser's help for instructions on how to configure your e-mail. You can also type or copy the e-mail address into an e-mail.
You can consolidate other retirement accounts into your John Hancock account*. If you want help, call a Consolidation Specialist today.
9:00 a.m. - 6:00 p.m. (ET)* Available for plans utilizing John Hancock's Consolidation Services; rollovers are subject to the provisions of your company's plan.
Our Rollover Education Specialists can help answer questions about your distribution options or introduce you to your plan's financial representative.
8:00 a.m. - 7:30 p.m. (ET)